Understanding Insight

Taking a moment to reflect on how much your business has grown and what you have overcome along the way is a healthy exercise for a business. However, there are several reasons we fail to do this and end up not making the most out of the insight we have fought so hard to develop. That is where Understanding Insight comes in.

Understanding Insight is the process of uncovering assumptions and increasing awareness about the way your business operates. This is done through curiosity and legitimate interest in the core problem that your business was created to solve.

The goal is for you to learn about your business and the decisions that have led to the processes you are operating with today. The questions that are asked throughout the process will provide value by promoting a discussion of first principles and not instructing “This is how it should be done”.

The idea is not to come in and tell you how to operate. But instead, to ask questions that allow you to see your business through a different lens. This different perspective will allow you to step out of the weeds and see the full landscape of your business. From this perspective, the areas in which you are deviating from your core business, the accepted shortcomings, and the outdated habits become far more evident. You have the insight, you just need to take the time to properly leverage it.

Phases:

• Deep dive, focusing on first principles of your business

  • On-site or remote

• Process diagram build-out and question period

• Initial diagram review

• Diagram revisions

• Final review and hand over

Time frame: 4-6 weeks

All of the source files and formatted notes will be handed over to you at the end of the process. This allows you complete optionality. Take the diagrams and knowledge gained and improve your business however you see best.

What do you get?

• A detailed diagram of your backend business operations

  • Processes

  • Tasks

  • Data flows

    • Inputs / Outputs of each process

    • Connections between processes

  • Assessment of process debt

  • Opportunities

• Source files

What Understanding Insight is not:

• A solution to all of your problems

• Outsiders telling you how to run your business

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If Understanding Insight sounds like something that could help you leverage the insights you have developed, request a quote.